1. Our Commitment

At AXOR Classic, we take pride in the craftsmanship and quality of every timepiece and accessory we offer. Your satisfaction is our highest priority. This Refund & Return Policy outlines the terms and conditions under which you may return a product and request a refund or exchange.

Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms set forth below.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Frame: Returns must be initiated within 14 days of the delivery date.
• Condition: The item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags, certificates, and accessories intact.
• Proof of Purchase: A valid order number or receipt is required for all returns.
• Non-Returnable Items: Customized or personalized items, gift cards, and items marked as "Final Sale" cannot be returned.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at info@axorclassic.com or call 0305 9429419 with your order number and reason for return.
2. Our team will provide you with a Return Authorization (RA) number and detailed return instructions.
3. Pack the item securely in its original packaging, including all accessories and documentation. Write the RA number clearly on the outside of the package.
4. Ship the return package to our office address (provided below) using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

4. Refunds

Upon approval of your return, a refund will be processed to your original payment method. Please note:

• Processing Time: Refunds typically take 5–10 business days to appear in your account after approval, depending on your bank or payment provider.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
• Partial Refunds: Items returned in used, damaged, or incomplete condition may be subject to a partial refund or denied entirely.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the desired item. This ensures the fastest possible delivery. We do not offer direct exchanges; instead, we issue a refund for the returned item, and you can purchase the replacement separately.

For defective or damaged items, we will replace the product at no additional cost, including shipping fees for the replacement.

6. Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately within 48 hours of delivery. We will:

• Arrange for a free return shipping label.
• Provide a full refund or send a replacement at no extra cost.
• Cover any applicable return shipping fees.

Please include clear photos of the damaged or incorrect item when contacting us to expedite the process.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days of approval, please first check your bank account or contact your credit card company. There is often some processing time before a refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at info@axorclassic.com with your order details.

8. International Returns

For customers outside Pakistan, return shipping costs are the responsibility of the buyer unless the item is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Customs duties and taxes paid on international orders are non-refundable.

9. Cancellations

Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped. To request a cancellation, please contact us immediately. Once an order has been shipped, our standard return policy applies.

10. Return Address

Please send all returns to the following address. Do not return items without first obtaining a Return Authorization (RA) number.

11. Contact Us

If you have any questions about our Refund & Return Policy, or if you need assistance with a return, please don't hesitate to reach out:

• Email: info@axorclassic.com
• Phone / WhatsApp: 0305 9429419
• Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (PKT)

Our customer service team is dedicated to resolving your concerns promptly and fairly.

AXOR Classic reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Please review this page periodically for changes.

AXOR Classic — Since 2024 | Timeless Luxury, Uncompromised Quality