How can we help?
Find answers to commonly asked questions about our products, orders, and policies.
What type of movements do your watches use?
We offer a variety of reliable movements to suit different preferences:
- Semi-Automatic (Automatic Winding) — Powered by your wrist movement, no battery needed. Features a transparent exhibition caseback.
- Precision Quartz — Battery-powered for accurate timekeeping and low maintenance.
- Chronograph Movements — Includes stopwatch functionality with sub-dials.
Each movement is tested for reliability and accuracy before shipping.
Are your watches water-resistant?
Yes, our watches offer varying levels of water resistance:
- 3 ATM / 30m — Splash resistant only. Avoid swimming or showering.
- 5 ATM / 50m — Suitable for light swimming and showering.
- 10 ATM / 100m — Suitable for swimming and snorkeling.
Note: Water resistance is not permanent and can be affected by gasket aging, impact, or temperature changes. We recommend avoiding water exposure with leather straps.
How do I know which watch size fits me?
Most of our watches feature case sizes between 40mm and 44mm, which fits most wrist sizes comfortably:
- 40-42mm — Ideal for small to average wrists
- 43-44mm — Best for larger wrists or those who prefer a bolder look
All straps are adjustable. For leather straps, additional holes can be added. For metal bracelets, links can be removed for a perfect fit using a basic watch tool kit.
Do your sunglasses offer UV protection?
Yes, all our sunglasses feature UV400 protection, which blocks 99-100% of UVA and UVB rays. The lenses are made from high-quality materials that provide excellent optical clarity while protecting your eyes from harmful sun exposure.
How long does shipping take?
We offer free express shipping on all orders:
- Pakistan: 2-4 business days via premium courier service
- International: 7-14 business days depending on location
All orders are processed within 24-48 hours. You will receive a tracking number via email once your order ships.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates are calculated at checkout.
Important: Customers are responsible for any customs duties, taxes, or fees that may apply in their country. We are not responsible for delays caused by customs clearance. Please check with your local customs office for more information before ordering.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the courier's website. If you haven't received tracking information within 3 business days, please check your spam folder or contact our customer support team.
What payment methods do you accept?
We accept a variety of secure payment methods:
- Credit and Debit Cards (Visa, MasterCard)
- Bank Transfers
- Cash on Delivery (COD) — Available for select locations in Pakistan
All transactions are processed through secure, encrypted payment gateways.
What is your return policy?
We want you to be completely satisfied with your purchase. Our return policy:
- 30-Day Return Window — If you're not satisfied, return your unworn, undamaged item within 30 days of delivery for a full refund or exchange.
- Items must be in original condition with all tags and packaging intact.
- Customers are responsible for return shipping costs unless the item is defective.
To initiate a return, please contact our support team with your order number and reason for return.
Do your products come with a warranty?
Yes, we stand behind the quality of our products:
- 2-Year Limited Warranty — Covers manufacturing defects in movement and craftsmanship.
- Does not cover normal wear and tear, battery replacement, water damage from misuse, strap damage, or damage from accidents or improper handling.
To file a warranty claim, please contact us with photos of the issue and your order information.
How do I care for my watch?
To keep your timepiece looking its best and running accurately:
- Wipe with a soft microfiber cloth after each wear to remove oils and dirt
- Avoid exposure to extreme temperatures, strong magnets, and harsh chemicals
- For automatic watches, wind gently or wear regularly to keep the movement running
- Have the battery replaced by a professional watchmaker when needed
- Store in a cool, dry place away from direct sunlight
- Have your watch serviced every 3-5 years for optimal performance
How do I replace the battery?
For quartz watches, battery life typically lasts 1-2 years. When the second hand starts jumping in 4-second intervals, it's time for a battery change. We recommend having the battery replaced by a professional watchmaker to ensure the case remains properly sealed for water resistance. Most local jewelry stores offer this service for a small fee.
No matching questions found. Please try a different search term or browse our categories above.