Shipping Policy
Delivery Excellence
Global shipping with premium handling. Every timepiece arrives in impeccable condition, ready for your collection.
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Shipping Methods
We offer multiple shipping options to ensure your timepiece arrives when you need it.
- Standard Shipping — 5-7 business days (Free on orders ₨ 5,000+)
- Express Shipping — 2-3 business days (₨ 599)
- Premium Overnight — Next business day (₨ 1,299)
- International Shipping — 7-14 business days (Calculated at checkout)
Processing Time
All orders are processed within 24-48 hours on business days. You will receive a confirmation email with tracking information once your order has been dispatched.
- Orders placed before 2 PM ship same day
- Weekend orders processed on Monday
- Hand-inspected by our master watchmakers
Tracking & Insurance
Every shipment is fully insured against loss or damage. You will receive a unique tracking number via email and SMS.
- Real-time tracking dashboard
- Signature required on delivery
- 100% coverage for luxury items
- Secure tamper-evident packaging
Customs & Duties
For international orders, customs duties and taxes are determined by your local authorities. AXOR is not responsible for any additional charges applied by customs.
- International customers pay duties upon delivery
- We provide accurate customs documentation
- Contact our team for duty estimates
Returns & Exchanges
Your satisfaction is guaranteed. You may return any unworn watch within 14 days of delivery for a full refund or exchange. Items must be in original condition with all tags, packaging, and certificates. Contact our concierge team to initiate a return — we'll arrange free pickup for eligible orders.
Gift Packaging
All orders arrive in our signature AXOR presentation box, complete with a polishing cloth, warranty card, and authenticity booklet. Complimentary gift messages available at checkout.
Dedicated Support
Our luxury concierge team is available Monday through Saturday, 10 AM to 8 PM. Contact us for any shipping inquiries, order modifications, or special requests.